General FAQ

General FAQ

Academic Year 2020-21

The following information is for students who lived in residence for the 2020-21 academic year.

COVID-19 Protocols

Updated as of February 10, 2021

1. What do I do if I don't feel well? What if I’m waiting for my test results or have tested positive for COVID-19?

Students must report to Housing immediately by contacting the Leader on Call at 519-495-3980 , if they:

  • Are experiencing any COVID-19 related symptoms (mild or severe), including:
    • fever (37.5 C or greater)
    • new, unexplainable symptoms of fatigue / malaise
    • muscle aches without obvious injuries
    • new nausea/vomiting, diarrhea, abdominal pain
    • new loss of smell/taste disturbance
    • pink eye (conjunctivitis)
    • chills
    • new/worsening acute respiratory illness symptoms such as cough, shortness of breath, sore throat, runny nose or difficulty swallowing
  • Have had close unprotected contact within the last 14 days with:
    • a confirmed case or probable case of COVID- 19; or
    • a person with acute respiratory illness who has been outside the Country in the last 14 days
  • Have been told by public health that they may have been exposed to COVID-19
  • Are waiting for their test results
  • Have tested positive for COVID-19

2. Where can I get tested if I have symptoms?

Starting Tuesday, October 6, Western students, staff and faculty are eligible to get COVID-19 test without an appointment at the Western COVID-19 Testing Clinic (located in the Western Student Recreation Centre) ONLY if you:

  • Have symptoms of COVID-19;
  • Have been notified by public health or the COVID Alert app they have been exposed to a confirmed COVID-19 case;
  • Have been directed to receive a test by a physician (eg. those undergoing cancer treatment or who require a test as part of pre-operative planning);
  • Are required to take a test after arriving from abroad and completing quarantine; or
  • Are required to take a test before boarding an international flight.

This change is in keeping with Middlesex-London Health Unit directives and prioritizes those most in need of a COVID-19 test.

Please check out the opening hours of the Testing Clinic.

Symptomatic patients who need a physician's assessment can book a virtual visit with a doctor at the Student Health Care Clinic. A follow-up examination and COVID-19 test may be scheduled at the doctor's discretion. To book an appointment, please visit the appointments page on the Student Health Care website.

3. Will I be able to self-isolate in my own room or do I have to move off campus?

Housing may require symptomatic students to temporarily move rooms to help minimize the spread of the virus. We have prepared dedicated rooms, some outside of residence, to allow for symptomatic residents and residents with COVID-19 and their close contacts to isolate. If a student is living alone in a room with their own private bathroom, they may be asked to self-isolate in place for 14 days or until 24 hours after they are symptom-free (whichever is longer).

Housing Staff will communicate regularly with the students who are isolating to support them in monitoring symptoms and offering resources necessary to isolate independently.

Housing will adhere to the most current recommendations made by Middlesex-London Health Unit if different than the protocol outlined here.

4. How can I get food while self-isolating?

Housing Staff will communicate regularly with the students who are isolating to support them in monitoring symptoms and offering resources necessary to isolate independently. Meals will be delivered to your suite every day and charged to your residence meal plan.

5. I’m feeling stressed about COVID-19. Is there someone that I can talk to?

Residence Counselling is a free, confidential counselling service provided to all students living in Main Campus residence. You can schedule a virtual appointment with our counsellors by emailing We are here to listen and help!

Additionally, you can also reach out to the Mental Health Team at Student Health Care Clinic to schedule a telephone or virtual appointment at 519-661-3030, or contact Student Support and Case Management at 519-661-2111 ext. 89152.

6. If a student in residence tests positive, how will the University inform other students in residence that they need to take the necessary steps to get tested and isolate?

If a student tests positive for COVID-19 in residence, Middlesex-London Health Unit (MLHU) will coordinate contact tracing, and is responsible for identifying, informing and instructing people who came in direct contact with a known or possible case of COVID-19. Due to patient confidentiality regulations, Western is only informed of positive cases if MLHU has determined there is a high risk to the campus community or broader London community. Western is not contacted by the MLHU if it has determined the risk on Western’s campus is low. If the University is made aware of a positive case in residence, any student(s) being asked to isolate will be moved to a location outside of residence.

7. Can I have my friends visiting my bedroom? What’s the capacity limit? Can we use the common space in my building such as floor lounge, music room?

We have created a new Residence Health and Safety Protocols web page that outlines the specific expectations, capacity limits, access privileges, and closures in each residence building. It will continue to be updated to reflect all current health and safety protocols that the health unit and provincial government release, and what that means for you in your building.

Return to Residence (February 2021)

Updated as of February 10, 2021

1. When can I return to residence?

With the current stay-at-home order anticipated to end by February 11, we will begin to welcome students back to residence between February 11–21, with in-person classes resuming on February 22.

Students are required to register a return date and time by logging in to the myHousing portal. Daily limits on the number of students allowed to return on designated days and hours will be set to assist in managing this process as safely as possible. Dates of return have also been scheduled every other day (February 11, 13, 15, 17, 19 and 21) to manage the internal capability of administering COVID-19 testing at Western’s COVID-19 Testing Centre, processing the test results, and following up with students on their test results.

2. What’s the screening system when students start to return to residence from across the country in February?

To support the health and safety of our residence community, the University has purchased a number of polymerase chain reaction (PCR) COVID-19 tests, which will be used to screen the students returning to residence in the coming weeks.

We have asked each returning resident to have a PCR test done at Western’s COVID-19 Testing Centre and complete the Return to Campus Questionnaire prior to their moving into residence. Please use the online booking tool to schedule the PCR test appointment 30 minutes prior to your scheduled residence move-in time.
These students are required to self-quarantine in their bedroom for 24–48 hours while they await their test results. Students will only be allowed to leave their bedroom to utilize the dining hall to pick up food. Students in traditional-style residences will also need to leave their bedroom to use the shared floor washroom.

3. If I choose not to get tested, what shall I do? Do I just go to my residence directly?

We strongly recommend that all students to do your part by having a PCR test done, as we gradually rebuild the health of our residence community.

In the event that you choose not to be tested, you are able to proceed directly to your residence. When you check in at the front desk, all students will be screened with a return to campus tool, with questions including symptoms, direct contact with COVID-19 positive cases and international travel, etc. If you pass the screening questions, you will be provided with a wrist band to identify that you’ve been approved to move in. All students are required to wear their wristband until Monday February 22.

4. Is the PCR test covered by OHIP? Or do I have to pay for it?

Western has procured a number of polymerase chain reaction (PCR) tests, which will be used to screen students returning to residence in mid-February. These are the same types of tests being used at local assessment centres and at some International Airports. There will be NO charge to residence students for these tests.

5. Can I get tested at home before arriving?

The PCR test is used as a screening process for students returning to residence. As a result, the screening is to be completed upon arrival in residence and not prior to arriving from home. We ask that all students complete their testing on campus 30 minutes before their confirmed move-in time, in order to have the most real time results.

Asymptomatic testing is not supported at local assessment centres, so students would likely not be able to get tested in any event, prior to returning to campus. Western has purchased these tests to ensure returning students to residence have access to a PCR test.

Residence Admissions and Refund

Updated as of October 16, 2020

Accordion Info

1. Will residences be open in the fall?

For September, Western is developing a mixed model (partly online, partly in-person) that will help ensure the safety of our community, carefully following ministry and public health regulations, and preserving as much of the in-person educational experience for which Western is known. Residences are an integral part of that in-person educational experience, and Western plans to honour the first-year residence guarantee and accommodate students on campus this September.

In the event the government or public health officials issue any directives to advise this is not possible, we will communicate to all students as soon as it is known.

2. What if I want to withdraw from residence?

We understand your circumstances may have changed and you may need to withdraw from residence. This process can be started by contacting the housing office at or 519-661-3547. Our team will work closely with you to understand your personal circumstance.

3. If I pay my residence prepayment and then I defer, can I get a refund?

If you accept a residence offer and later formally defer your academic admission until the following year, our normal cancellation policy will apply. That is, if you cancel before August 4, 2020, you would receive a $450 refund. If you cancel after August 4, 2020, you would forfeit your $900 prepayment.

For the following year, you would be expected to formally reapply to Western. Provided that your academic status has not changed (i.e., is still considered a student coming directly from high school) and you receive an academic offer, you should receive a new offer of residence with your academic package. If you paid a prepayment in the previous year, and forfeited either $450 or $900, this amount can be carried forward and applied to the new school year.

Review more information on residence withdraw and refund policies. This is where we’ll communicate any updates once they’re available.

4. What will happen with my residence fee if there is a delay in occupancy or termination of residence contract due to COVID-19?

We hope to resume our normal activities as much as possible in the fall of 2020. However, we must also prepare should the pandemic threaten the health and wellness of our community. Due to the uncertainty created by COVID-19, Western University reserves the right to delay occupancy or terminate the residence contract, in the event that: (1) the University determines that it is prudent or necessary to do so for reasons of public health or student safety, or (2) the University is required by law, order or directive to close one or more of its residences, to limit the number of persons residing in residence, or such other law, order or directive affecting the normal operation of its residences. In such circumstances, Western University will provide you with reasonable notice and either reduce your residence fees or refund you a prorated amount of any prepaid residence fee.

5. Can I apply to live in residence for the winter term?

Our Residences are currently at capacity; we sometimes experience vacancies throughout the year. If you are still interested in residence for the Winter term (January–April 2021), please complete an application in the myHousing portal by selecting “Apply for the remainder of the current academic year”. As you proceed through the application, in the Academic Information section, under “Residence Accommodation Required For”, please indicate “Winter Term only”. A deposit payment is not required at this time. If a space becomes available for January, we will contact you regarding payment and next steps.

Based on our need to de-densify our buildings to respect physical distancing, we have fewer spaces available in our residence buildings. As our January spaces will depend on availability, we won’t be contacting students with offers until late November.

6. In the event the pandemic gets better, will Western require students to return to London for second semester (necessitating a space in residence for January)?

If a student registers for a course that will be delivered 'online', all aspects of the course can be completed online. If the pandemic gets better, and an instructor decides to introduce in-person components later on, students will still have the choice–and will still be able to complete all aspects of the course online. Additional information about academic FAQs can be viewed here.

With this clarification, students may elect to withdraw from residence and study from home for the entire year, as there will not be a future requirement for students to return to London, Ontario, should in-person aspects of a course be introduced at a later time.

7. When will I know if I have a spot in residence for the fall?

If you are a single student, coming directly from high school, and have received an offer of full-time, first-year admission to Western, your accommodation is guaranteed. You are required to pay a $900 prepayment to accept your residence offer on or before the deadline date indicated with your academic offer. It is important to complete the online Residence Placement Questionnaire at on or before this deadline. Please pay close attention to additional deadlines. The first instalment of residence fees is due August 4, 2020 for first-year students. Failure to meet the requirements by these deadline dates may result in the cancellation of your residence space.

Students who do NOT meet our guaranteed offer requirements are still eligible to apply to the residence waiting list if they are single and are academically admissible for full-time studies on Main Campus. Residence offers will be made throughout the summer if spaces become available.

Upper-year students
Applications for our upper-year residence spaces for 2020-21 academic year opened in November 2019, and there is currently a waitlist. Please log in to to complete an application and add yourself to the waitlist. Offers of spaces to those on the waitlist will be made throughout the summer, as spaces become available.

8. If all my classes are online, can I still live in residence?

Yes, absolutely.

9. Is it worth living in residence, even though I have limited in-person academic commitments this fall?

This is a very personal and individual decision that you will have to make, influenced by many factors such as personal finances, your geographic location, what program you’re registered in, and your academic requirements. Those who live in residence highlight the sense of community, personal connection with peers, and the academic and personal support available while living amongst other students. Those who choose to live at home and commute or stay virtual this upcoming year will always have the opportunity to apply to residence for their second year (2021-22 academic year). We recommend you apply early, when the upper-year residence application opens in November 2020, since upper-year spaces in residence are limited and are available on a first-come-first-served basis.

Room Placement

Updated as of July 8, 2020

Accordion Info

1. Which residence buildings will be de-densified? Will suite-style buildings stay the same capacity?

We plan to de-densify some of our residence buildings to support physical distancing.

Traditional-Style Residences

Students assigned to traditional-style residences (Saugeen-Maitland, Medway-Sydenham and Delaware Halls) will be provided their own bedroom. This means that rooms that were designed for double occupancy will only have one student living in the room. Students assigned to traditional-style residences who had requested roommates will live in adjacent rooms.

Hybrid-Style Residences

Students assigned to hybrid-style residences (Ontario Hall and Perth Hall) will see a combination of double rooms being used for single- and double-occupancy. Home to our largest bedrooms on campus, each room designed for double occupancy is 255 square feet in size, and can support physical distancing for two roommates. We will only place two students together in a double room if they have requested each other as roommates. We will not be placing two students who are unknown to each other together in a double room. For requested roommates who are assigned into a double room, we ask that the pair of roommates include each other into their 'social circles' for at least two weeks prior to arriving in September.

Suite-Style Residences

Students assigned to suite-style residences (Elgin Hall and Essex Hall) will be provided their own room, as these buildings are already made up of entirely single bedrooms. A total of four students will live in a self-contained apartment, with two washrooms, one kitchenette, and living room. Students assigned to suite-style residences who had requested roommates will live in adjacent bedrooms.

As previously indicated, de-densifying our residences lowers our overall capacity, and we are currently exploring additional housing options to accommodate first-year students. Our priority is to keep first-year students on campus in University-owned buildings. Residence rates for rooms with adjusted occupancy usage will be finalized and communicated in the next few weeks.

2. With the de-densification changes, will residence fees be adjusted?

For 2020-21 school year, we are de-densifying some of our residences to support physical distancing. Traditional residence rooms that were designed for double occupancy will only have one student living in the room. Hybrid residences will see a combination of double rooms being used for single- and double-occupancy. Double rooms in hybrid residences used for double-occupancy will only house roommates who requested to live together. Our suite-style residence occupancy will remain the same, as each student already receives their own single bedroom.

Residence rates have been revised to reflect these de-densification changes:

Residence Room Type Room Rates (Per Occupant) Mandatory Meal Plan (Overhead and Food Credit) Total Cost
TRADITIONAL-STYLE Delaware Hall Medway-Sydenham Hall Saugeen-Maitland Hall Double Room (single occupancy) $7,740* $5,950* $13,690
Single Room (single occupancy) $7,500 $5,950* $13,450
HYBRID- STYLE Ontario Hall Perth Hall Double Room (double occupancy) $9,220* $5,950* $15,170
Double Room (single occupancy) $10,010 $5,950* $15,960
Single Room (single occupancy) $9,615 $5,950* $15,565
SUITE - STYLE Elgin Hall, Essex Hall Single Room (single occupancy) $10,400* $5,950* $16,350
Alumni House Single Room (single occupancy) $8,260* $5,950* $14,210
London Hall Single Room (single occupancy) $9,820* $5,950* $15,770

*indicates no change compared to pre-pandemic rates.

In traditional-style residences, residence rates for double rooms will remain the same, even though these rooms will be used for single-occupants. Residence rooms originally built for single-occupancy are discounted to reflect the smaller square footage when compared to double rooms being used for single-occupants.

In hybrid-style residences, double rooms with double occupancy will see no change to room rates. Double rooms with single occupancy will be charged the pre-pandemic single-room rate. Residence rooms built for single-occupancy have been discounted to reflect the smaller square footage when compared to double rooms being used for single-occupancy.

In suite-style residences, room rates remain the same, as there has been no change to bedroom usage in these buildings.

3. As a first-year student, if I choose to live in London Hall or Alumni House, will I still get the same residence experience as living in any other first-year building? What about Orientation Week and Residents' Council?

Western is committed to providing each resident a truly unique and rewarding residential experience. Like any typical residence floor, we will provide live-in Residence Dons and Orientation Leaders (Sophs) and all of the typical programs and events usually offered within the residence community. During September, we will provide 24-hour front desk staff within the building. After that, you can access 24-hour front desk coverage in person or via phone at a nearby building (i.e. Essex Hall for London Hall residents, and Medway-Sydenham Hall for Alumni House residents).

We are very confident that with our staff, facilities, programming, and activities, we can provide an environment that is supportive, caring, and offers an excellent residence life experience during the important transition to campus life. Living in London Hall or Alumni House you will be part of the Western community in every way.

There is already an active Residents' Council in each of these buildings who will be working collaboratively to provide you with a positive residence experience in your new home at Western. Your Sophs and Residence Staff will connect with you and encourage you to get involved with your new community.

You will be able to participate in full Orientation Week events and activities which are designed to smooth your transition to university and residence life, as well as to welcome you to the Western community. Sophs will be on deck to help you meet others and get to know your new campus home.

4. Can I request a roommate? If residence ends up being single rooms instead of doubles, will my requested roommate be placed on the same floor as me?

You will be placed with your requested roommate provided that:

  • You both receive residence offers, submit your Residence prepayment ($900) and complete your Residence Placement Questionnaires before the deadline.
  • You both join the same roommate group in the myHousing portal.
  • You both rank your preferences identically. Please note: You and your requested roommate must be in the same faculty/program in order to be placed together on a faculty-based Living-Learning Community floor.

If you and your roommate are assigned to a residence where we are converting double rooms to single rooms for physical distancing purposes, you will both be placed in adjacent bedrooms.

Please note that we no longer accept roommate requests or roommate changes.

Health and Safety

Updated as of September 23, 2020

Accordion Info

1. If I move into residence in September, will there be any physical distancing and disinfection measures in place?

With the pandemic situation evolving daily, we are taking our direction and instruction from the government and local health authorities. We will de-densify some of our residence buildings to support physical distancing (please refer to the Room Placement section in this FAQ page). Signs have been placed at common area entrances to indicate capacity limits. Wall and floor decals show designated waiting areas and direct the flow of traffic. Posters and digital display boards will remind people to practice physical distancing, wear face coverings as well as other health and safety best practices.

Enhanced cleaning of our residences is currently being planned for the fall. This includes more frequent sanitization of touch surfaces in public areas, with caretaking staff schedules expanding to seven days a week, and an extended presence beyond traditional business hours.

Our caretaking team has also adopted new technology to mitigate the spread of germs. Using new electrostatic sprayers (eSprayers), the team is disinfecting campus facilities more effectively and efficiently than with traditional cloth wipes. The eSprayers are filled with the same environmentally friendly disinfectant solution, ES65H, a hydrogen peroxide-based cleaner that is DIN registered and certified for use in LEED buildings. In independent testing, ES65H has proved effective against coronavirus.

When caretakers are cleaning the in-suite washroom or kitchenette, or tradespersons are conducting maintenance, students may be asked to vacate their room/suite while work is being performed to maintain physical distancing requirements. The same practice will be applied to common areas such as lounges, study rooms and floor washrooms, where caretakers may require students to leave while cleaning takes place.

2. How will the shared communal washrooms be cleaned? Will in-suite cleaning be provided for the shared washrooms, and kitchenettes in hybrid- and suite-style residences?

In traditional-style residences, shared communal washrooms will see enhanced and more frequent sanitization from our caretaking staff, seven days a week. In hybrid- and suite-style residences, which support more independent and private environments, in-suite washrooms and kitchenettes will be cleaned bi-weekly. For the health and safety of our community, caretakers will not enter or provide cleaning of student bedrooms.

We understand that some students may not wish to have a caretaker enter their suite to provide washroom/kitchenette cleaning for personal reasons. If they choose so, students will be able to opt out of in-suite washroom/kitchenette cleaning by logging into myHousing portal. We will endeavour to place you with other students who have also opted out of cleaning. This will only be applicable if you are assigned to a hybrid or suite-style residence.

Cleaning products will also be available for students to sanitize and augment cleaning of the washroom and share area before and after use.

3. How can I request the in-suite cleaning service? What do I do when the cleaner is in my suite?

In our ongoing efforts to support the health and safety of our community, Residence is offering in-suite cleaning which will take place every 2 weeks in both suite- and hybrid-style residences. This cleaning service covers the shared washroom and kitchenettes, and is intended to be an enhancement of the existing standard of cleanliness that is expected of all residents to maintain in their suites.

We are implementing a door tag system which will provide students and their suitemates with the ability to identify whether the cleaners are able to safely enter their suite. Each suite receives a double-sided door tag that students will use to help facilitate this process.

door tag system

Your Role for In-Suite Cleaning:

  • The day before your suite is scheduled to be cleaned, you will receive an email from Housing with some screening questions around your health and wellbeing.
  • If you and your suitemates have no symptoms related to COVID-19, are not self-isolating or quarantining, we ask that you display your door tag (with the green side facing out) on your external suite door to the hallway—no later than 7 a.m. on the day of the cleaning. This green door tag indicates to the cleaning staff that they are welcome and able to safely enter your suite to clean.
  • Cleaners will flip the door tag to the red side to indicate that they are inside and cleaning so that students are aware of their presence. We would ask students to remain in their bedrooms or vacate the suite while the cleaner is present.
  • If you or any of your suitemates have symptoms related to COVID-19, are self-isolating or quarantining, you do NOT display your door tag.

Residence Staff will also do their best to provide reminders, and cleaning staff will only enter suites that have their green door tags displayed. When cleaning is complete, the door will be locked and the door tag will be placed inside the door.

4. If someone in residence is symptomatic or gets positive for COVID, where will they be isolated?

Western follows the guidance of Middlesex-London Health Unit (MLHU) who leads on these incidents to develop strategies to prioritize the health and safety of our students and the entire Western community, and minimize risks associated with COVID-19.

We've established a protocol and secured a location in the event we're advised by the MLHU to isolate a sick community member outside of residence. If a community member gets sick, we take the direction from the MLHU and our colleagues at Student Health Services.

5. In residence dining halls, will there be any extra sanitizing and physical distancing measures?

We’re implementing a number of safety measures within the dining halls. Prior to entry, a dining hall staff member will ensure students have utilized the hand sanitizer station, and actively monitor the number of people inside the servery. If capacity is reached, a dining hall employee will help students into a designated waiting area with physical distancing markers.

Once inside the dining hall, students will be directed using wayfinding to ensure a safe flow of traffic, with physical distancing markers on the floor. Most food items will be pre-packaged for students to take their meals back to their bedrooms, as seating areas may be closed, or significantly limited. We are shifting many of our food choices from a self-serve model to a full-service model, where our dining hall staff will assist students with various items.

Our dining hall staff have an enhanced cleaning plan in place, to ensure that high-touch surfaces are regularly sanitized. Our Health & Safety Manager works closely with the local Health Unit, to ensure we are implementing best practices and closely following industry guidelines around food safety.

6. How will the meals in dining halls be prepared and served?

We will continue using fresh ingredients to provide diverse chef-crafted food offerings, including vegan, vegetarian and allergen-friendly choices. We are reviewing our menus and hours of operation and will likely extend our mealtimes to accommodate the extra time it may take to navigate the dining halls, with lowered capacities to support physical distancing requirements. We are suspending all self-serve concepts and are expanding quick service of prepared foods, and pre-packaged grab-and-go options. We are implementing procedures to limit the amount of direct contact with food during preparation, by utilizing more pre-cut products, and are strengthening the already high food safety standards employed during service.

7. Are we required to use personal protective equipment while in residence?

Western requires the use of non-medical masks/face coverings in the presence of others and in common and shared spaces on campus. These act as a personal hygiene measure to protect others from potential infectious droplets.

Students in residence will be required to wear non-medical masks/face coverings in residence outside of their bedrooms/apartments, while in hallways, elevators, common areas, and shared spaces. This includes floor lounges, study rooms, and the dining hall.

Upon arrival, each student will receive a residence care package. This will include two washable face coverings, hand sanitizer and instructions on how to use these items. Students are encouraged to pack and bring their own face coverings as well. In addition, each washroom will be provided with a cleaning kit, including instructions on how to maintain cleanliness standards in washroom spaces.

Fall Move-In and Residence Life

Updated as of June 23, 2020

Accordion Info

1. Will my residence experience be the same as those of previous years? What will residence programming look like?

The beauty of the residence experience is that it is different every year, as you will get out of it what you put in. In residence, you will still have access to the same support and resources in your residence community, but in response to physical distancing measures, the way it is delivered may change. Similar to the University’s academic programs, residence programing will be delivered through a hybrid model—some in person while others might be online.

2. If classes are online in the fall, does Western provide reliable internet services to students living in residence?

Yes. RezNet is Western’s internet service provider in residence, offering a high-speed wired connection in your bedroom, as well as connectivity throughout the residence building on our wireless network. There is no monthly bandwidth limit, and a technical support team is available to help you get connected. The cost for this service is $395 for the 2020-21 academic year.

3. Is it worth living in residence, even though I have limited in-person academic commitments this fall?

This is a very personal and individual decision that you will have to make, influenced by many factors such as personal finances, your geographic location, what program you’re registered in, and your academic requirements. Those who live in residence highlight the sense of community, personal connection with peers, and the academic and personal support available while living amongst other students. Those who choose to live at home and commute or stay virtual this upcoming year will always have the opportunity to apply to residence for their second year (2021-22 academic year). We recommend you apply early, when the upper-year residence application opens in November 2020, since upper-year spaces in residence are limited and are available on a first-come-first-served basis.

4. What's the guest policy in residence? Can my friends living in other buildings visit me?

To prioritize your health and safety, and the health and safety of the residence community, external guests in residence will be prohibited. Students living in other residence buildings who require access to your building’s front desk and dining hall will be permitted; other guests who do not live in Western’s residence system will not be permitted this coming year.

5. Can we still access the common spaces in residence?

Residence students will have access to building lobbies, their living quarters, outdoor areas, residence lounges, and study rooms. Some residence common spaces such as floor lounges and study rooms will have clearly posted capacity limits, to support physical distancing. In the dining halls, food items will be served in to-go containers for students to take their meals back to their bedrooms, as seating areas may be closed, or significantly limited.

International Arrival Self-Quarantine

Updated as of June 23, 2020

Accordion Info

1. I am an international student and plan to live in residence for the new school year. If I have to self-quarantine for two weeks when I arrive on campus, can I get into residence early?

The Government of Canada requires all people entering Canada by air, sea, or land to self quarantine for 14 days upon entering the country, whether or not they have symptoms of COVID-19. For those students traveling from outside of Canada to the campus in the fall, we will support you by allowing you to move in between the dates of August 13-18. During the self-quarantine period, students are required to remain in their suite, and meals will be delivered by Western's dining services team. There will be no additional room charge for this period, but the cost of meals will be at your own expense and can be paid using your residence meal plan credit.

If you need to move in early for self quarantine, please log in to myHousing portal, select 'Live in Residence: September 2020–April 2021', then 'Confirm your International Arrival Self-Quarantine Plan'  to submit your registration before 11:59 p.m. EDT, Wednesday, July 1.

2. What if I request this early arrival housing in residence and then decide to cancel my residence acceptance? Can I still quarantine in Residence?

No. Unfortunately only students who are living in residence during the 2020-21 academic year will be eligible to self-quarantine in residence.

3. What will I be charged for the two weeks of self-quarantine?

There will be no additional room charge for this period, however, the cost of meals will be at your own expense.

4. How will I be provided with food?

During the self-quarantine period, students are required to remain in their suite, and meals will be delivered on a daily basis to your room by our dining services team.

5. What type of food will be available?

Our dining services will provide a limited rotating menu; this will not be the full menu that is normally offered during the academic year.

6. What will I do for 14 days without leaving my suite?

The Office of Residence Education and Programming is working on additional orientation and social activities to welcome new students onto Western's campus. They will work with you so you can learn more about Western and create new connections for our students learning on virtual platforms.

7. What happens if I cannot arrive to residence during the August 13–18 window?

Western International is organizing housing options off campus for students in need of self-quarantine accommodation. If you can't move into residence during the August 13–18 window, you can visit the IESC website to register: You'll also find information related to transportation from the airport on this website.

Summer 2020

Updated as of May 26, 2020

Accordion Info

1. Can students stay in residence during the summer?

Essex Hall and London Hall residences are open from May 1 to August 23, 2020 for all Main Campus Western students in need of accommodation. This housing has been put in place to support students who cannot return home due to travel restrictions, health, personal circumstances or various obligations. For students registered at the Affiliated University Colleges, please check with your housing offices for specific arrangements. Please check out our summer housing website for more details.

2. Where can I get meals on campus during the summer?

The dining hall in Essex Hall Residence is open from 11:30 a.m.-6:00 p.m. seven days a week. Our daily set menu offers feature salads, made fresh bowls, made-to-order hot favourites, as well as a variety of packaged grab-and-go options. Meals are served in disposable containers for take-out.

As of June 3, you may purchase takeout meal options from Lucy's in Somerville House, open Monday-Friday, 8:00 a.m.-5:00 p.m. Offerings include baked goods, coffee and tea, artisan hot and cold sandwiches, fresh salad, takeout entrees, and packaged items.

You can purchase using your WesternONECard (if you have a meal plan), debit card or credit card. No cash will be accepted.

Academic Year 2019-20

The following information is for students who lived in residence for the 2019-20 academic year.

Updated as of March 20, 2020

Accordion Info

1. Do I get a refund if I have moved out of residence permanently?

All students who chose to move out permanently may be eligible for a refund provided they have vacated their residence room by 11:59 p.m. on Sunday , March 22, 2020 and notified the front desk of their move either in-person, or over the phone.  The residence credit will be applied to your Student Center account.

If you prefer to have the funds directly deposited into your bank account, you can sign up in your Student Center before March 31, 2020. Refund via direct deposit will be issued shortly after the residence credit has been applied on your Student Center by mid-April.

If you have not signed up for direct deposit, your credit on your Student Center account will be applied towards your future registration.

Please note, if you have a balance owing on your Student Center account, the credit amounts will go towards paying off that balance first, and any amount left over will be available as a refund or credit.

International students with a credit on their Student Center who require a bank wire refund will need to reach out to

2. How much will my residence credit be?

Room Rate

Housing will credit the value of approximately six weeks of your residence room. This room rate will be based on your residence and room type (single, double, bunk). For those students who moved out before 11:59 p.m. Sunday March 22, you’ll receive a personalized email by mid-April, outlining your specific room rate credit amount.  


For those who have subscribed to RezNet, Housing will credit $75 of your RezNet subscription (approximately six weeks of the $395 eight-month subscription). 

Meal Plan Overhead Fee

For those students with a meal plan, Housing will credit $580 of your meal plan overhead (approximately six weeks of the $3,100 meal plan overhead fee). 

For the remaining balance of your food credit (residence dollars and flex dollars), see the question below.

3. What will happen to my remaining meal plan food credit?

If you will not be returning to live in residence next year, the remaining balance of the food credit portion of your Residence Meal Plan will be automatically transferred to a Campus Meal Plan. A Campus Meal Plan can be used at any on-campus eatery or with selected off-campus dining partners.

If you will be living in residence next year, these funds will be added to your flex dollars of the Residence Meal Plan. For more information on your meal plan breakdown, view our website here. At any time you may check your remaining meal plan balance here.

Alternatively, you can submit a request in the myhousing portal to have your remaining meal plan food credit be applied towards your Student Center account before March 31, 2020.

4. How do I request my remaining meal plan funds be credited to my Student Center account?

You can log into the myHousing Portal to submit a request for any remaining meal plan food credit to be applied towards your Student Center account. Once you have logged in, select Residence and then the Current Academic Year. You will then see the option to Request Remaining Meal Plan Funds to be Applied to Student Center for 2019-20

5. When will I know my residence credit details?

By mid-April, you will receive an email once all of the credits have been applied to your Student Center account.

6. When will the remaining funds on my Residence Meal Plan be applied to my Student Center account?

If you move out on or before 11:59 p.m. Sunday, March 22, 2020:
The deadline to submit your Residence Meal Plan food credit request via the myhousing Portal is March 31, 2020 so that this credit can be applied towards your Student Center along with the additional residence fee credit by mid-April. 

If you move out between March 23, 2020 - April 27, 2020:
The deadline to submit a request, via the myhousing Portal, to have your Residence Meal Plan food credit applied to your Student Center account is  April 24, 2020. You can expect that the remaining funds will be credited to your Student Center account by mid-June.

7. How do I sign up for a direct deposit in Student Center?

If you have a Canadian bank account, you can enroll in direct deposit in Student Center and the funds will be directly deposited to your bank account.  When you login to you Student Center account, under Finances, select “Enroll in Direct Deposit”.  For any other questions related to your Student Center account, please email

8. Can I receive a residence credit if I move out after March 22?

You will not receive a credit of Room Rate, RezNet and Meal Plan Overhead Fee, if you move out between March 23-April 27. If you still have any remaining balance of food credit (residence dollars and flex dollars), you may request these to be applied to your Student Center account in the myhousing portal.

If you have extenuating circumstances, please contact the Housing Office at .

9. Will my residence credit amount change if I move out earlier?

If you move out any time between March 13 to 22, you will receive the same residence credit, specific to your building style (traditional, hybrid or suite) and room type (single, double, bunked). 

10. What if I'm locked out of my room/building? Which front desks are open right now?

The front desks in Elgin and Ontario Halls remain open and operational 24/7, while the Essex Hall front desk is open from 8:30 a.m. to 12:30 a.m. every day. All other front desks are closed. If you're locked out, you need to go to the closest open front desk to get replacement keys. Find the phone number of these front desks  here .

11. What will happen to mail deliveries for buildings with closed front desks?

All mail deliveries will be directed to Ontario Hall front desk up until April 27. Mail that has not been picked up by April 27, at 12:00 noon, will be returned to sender.

12. Can my friends pick up my mail for me?

If your parcel was delivered before you checked out, you may have someone else pick up for you by April 27 at 12:00 noon. We unfortunately are unable to accept mail for any students who are no longer living in residence. If you received an email from Housing that your mail was delivered, please email and provide the following:

  • The name of who will be picking up your mail.
  • A security question and answer that the person picking up your mail will need to answer.

You will also need to tell whoever is picking up your mail to bring a piece of ID.