Front Desk

Front desk residence staff sitting at front desk smiling.

Your front desk is your resource for all things residence. After moving in, you might have questions about your new home and the front desk is here to answer them. Even if your front desk is closed, there will always be one available that’s just a short walk or phone call away. Most buildings' front desks are open 24/7, but if your front desk is closed, a sign will be posted and the phone will be forwarded to another front desk nearby. As you come and go, you’ll become familiar faces to the staff, so get to know this major support system!  

Contact Front Desk

How can the Front Desk Help?

Dispatch Residence Staff and Emergency Services

Our Front Desk Staff can be the first stop for you to get help with more serious matters. They call for emergency assistance when needed and dispatch on-call Residence Staff to address student concerns like anonymous noise complaints. Report any suspicious persons, activities, or hazards to your residence front desk or Campus Community Police.  

Cleaning, Repairs and Maintenance Requests 

Your front desk will assist you if you have a maintenance or cleaning request, including concerns with extreme hot or cold. The Front Desk Staff will log your request and direct it to the appropriate maintenance personnel and will provide you with information on what to expect next. Keep in mind that responsibility for the condition and cleanliness of the building is shared by all residents. If damages occur throughout the year to your residence or its furnishings, report them to your front desk immediately. When your damage report is received, an assessment of damages and repair costs is made. We will do our best to try to contact you to arrange a suitable time to complete any necessary repairs. Occasionally, it may be necessary for Facilities Management Staff to enter your room to do the work, whether you are present or not. Read the Residence Contract for more on cleaning, caretaking and damages.  

Lost Keys

Your room key will act as your access card to your room, and residence building facilities like the music practice rooms. Your Western ONEcard is your building key, meal plan card, bus pass and more. It’s important for you to make sure you keep your keys safe with you at all times and do not lend them to others. Should you lose your room or mail keys, report this to the front desk to be issued a replacement. If you lose your Western ONEcard, notify your front desk as well as a Hospitality Services cashier so they can invalidate the card so the meal plan can’t be used. A temporary card for you to access your meal plan may be issued by your dining hall, or the Campus Meal Plan Office.

To get a replacement Western ONEcard, visit the Office of the Registrar’s website. For more information on key policies, view the Residence Contract.

Mail Deliveries

Your front desk will receive mail delivered to residence, with the exception of holidays and over the winter break. Please ensure that you include your room number and use the same name that you provided in your Student Center when sending mail to your residence. Packages and larger envelopes will be kept at the front desk and a package delivery notice will be sent via email to your Western account for you to pick them up. You need to show photo identification and the package delivery notice to retrieve your delivery. All mail and packages will be returned to the sender if not picked up within 30 days. Any mail received after you have moved out of residence will be automatically returned to sender if you haven’t arranged to have your mail forwarded to your home or summer address at any Canada Post Office. Find your residence address here.

Equipment and Cleaning Supplies 

Did you know you can sign out sports equipment, bike lock cage keys and household items like vacuums and irons at your front desk? Visit your front desk to see what is available for you to sign out on a short-term basis.

Common Room Booking

Have a group project or study session you’d like to have a space for? Go visit your front desk to see if there is a room that you can book. Please keep in mind that you should always follow capacity guidelines and adhere to the guest policy in the Residence Contract when using building facilities.